Shipping Policy
Shipping & Delivery
Estimated Delivery Time= Processing Time (1–3 business days) + Shipping Time (10–18business days)
Our delivery estimates depend on multiple factors, such as the destination and the time required to
prepare and pack your items for shipment.
Countries we ship to:
United States 🇺🇸, United Kingdom 🇬🇧, Germany 🇩🇪, France 🇫🇷, Italy 🇮🇹, Spain 🇪🇸, Canada 🇨🇦, Poland 🇵🇱, Portugal 🇵🇹, Belgium 🇧🇪, Netherlands 🇳🇱, Austria 🇦🇹, Czech Republic 🇨🇿, Slovakia 🇸🇰, Hungary 🇭🇺, Finland 🇫🇮, Croatia 🇭🇷, Lithuania 🇱🇹, Luxembourg 🇱🇺, Latvia 🇱🇻, Slovenia 🇸🇮, Bulgaria 🇧🇬, Romania 🇷🇴, Denmark 🇩🇰, Sweden 🇸🇪, Ireland 🇮🇪, Greece 🇬🇷, Switzerland 🇨🇭, Norway 🇳🇴, Estonia 🇪🇪, Malta 🇲🇹, Cyprus 🇨🇾, Iceland 🇮🇸, Australia 🇦🇺, Mexico 🇲🇽, Brazil 🇧🇷, New Zealand 🇳🇿, Israel 🇮🇱, Singapore 🇸🇬, Thailand 🇹🇭, Philippines 🇵🇭, Vietnam 🇻🇳, Malaysia 🇲🇾, Chile 🇨🇱, Turkey 🇹🇷, South Korea 🇰🇷, Pakistan 🇵🇰, Russia 🇷🇺, Japan 🇯🇵, Egypt 🇪🇬, Morocco 🇲🇦, Rwanda 🇷🇼, Angola 🇦🇴, United Arab Emirates 🇦🇪, Saudi Arabia 🇸🇦, Kuwait 🇰🇼, Qatar 🇶🇦, Bahrain 🇧🇭, Jordan 🇯🇴, Lebanon 🇱🇧.
Refund Policy
At lalastationeryShop, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.
Returns & Refunds
We currently do not accept returns or exchanges unless the item arrives damaged or incorrect.
Order Cancellation
Orders may only be canceled within 12 hours after purchase. Once the order has entered production or shipping preparation, it cannot be canceled.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
lalastationeryshop@outlook.com
Please include:
Your order number
Clear photos of the item and packaging
A description of the issue
We will review the case and provide a replacement or refund if applicable.
Shipping Address Responsibility
Customers are fully responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for lost packages or failed deliveries caused by:
Incorrect addresses
Missing apartment or house numbers
Invalid mailbox information
Incomplete delivery details provided by the customer
No refunds or replacements will be issued for orders lost due to incorrect or incomplete address information.
Delivered Packages
Once a package is marked as delivered by the shipping carrier, lalastationeryShop is not responsible for lost or stolen packages.
Customers are encouraged to contact the shipping carrier directly for assistance.
Refund Processing
If a refund is approved, it will be issued to the original payment method within 5–10 business days depending on your bank or payment provider.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at: WA : +8613093956361
Need Assistance?
If your tracking information is delayed, we suggest checking your estimated delivery window first. For any prolonged delays, please reach out to us directly—our customer service team is here to help and will respond as quickly as possible.